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Help Center

EFT Payment

This payment method requires the customer to transfer money directly from his/her account into Fanport’s account, through your banking app or banking website.

If you select Direct Bank Transfer, you will be able to checkout and complete your order. The details for the EFT payment will then be displayed, as well as emailed to you, along with instructions regarding references etc.

All bank deposit EFT’s require proof of payment to be sent to support@fanport.co.za to be processed. If payment does not reflect for an EFT transaction we may request proof of payment to be sent before your order is processed.

Your order will be cancelled after 24 hours should your proof of payment not be received.

Credit Card Payments

Fanport accepts credit card and chipped debit/cheque card payment via Visa and MasterCard only. We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details.

Snapscan
  1. Please note, when selecting to pay by SnapScan, you have 6 hours post placing your order to make the payment.
  2. Once the payment is made and cleared, your order will be processed.
  3. If no payment is received after 6 hours, your order will be cancelled.

 

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Non-returnable items:

* Gift cards
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase sent to support@fanport.co.za.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 10 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@fanport.co.za.

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fanport.co.za and send your item to: Belmont Square, Belmont Road, Rosebank, Cape Town, WC, 7700, South Africa.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

To return your product, you should mail your product to:

Fanport: Ground Floor, Belmont Square, Belmont Road, Rosebank, Cape Town, WC, 7700, South Africa.

Shipping is free for a period of up to 10 days. Please liaise with Fanport at support@fanport.co.za to organisae the shipping method and costs.

You will be responsible for paying for your own shipping costs for returning your item after 10 days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Where is my order?

Our delivery policy states delivery within 14 – 30 working days, and we will move the earth to deliver it.

You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact Customer Service. Remember, you will receive an email from us to tell you that your order is on its way, and receive a tracking number so you can follow its progress.

What if I am not home?

All deliveries are made Monday to Friday, between 8am and 5pm. If you think you will not be available during that time then please contact support@fanport.co.za, and we will get in contact with our courier partners to try and help you out.

 

How do I place an order?

Just follow the order prompts on the website.

Select your items and add them to your cart
Once you have everything you want, click the Proceed to Checkout button.
Fill out the requested details and click the Checkout button
You will then be taken to an order confirmation page which will give you your order number.

Size guides

All of our products are in UK, US, Australian, European and South African sizing.

How do I redeem my voucher?

You can only redeem one voucher or coupon code per order. When wanting to redeem a voucher or coupon you can either:

Enter the code in the box provided on the Shopping Cart page.
Enter the code in the box provided on the Checkout page.
Read our terms and conditions.

Contact Us

Our customer service agents
are available from:
8:00 to 17:00 Monday to Friday

General Queries

support@fanport.co.za

Phone

T: 071 385 6593 T: 071 680 5883

Complaints

complaints@fanport.co.za